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Frequently Asked Questions

Choose a question below to view the answer to frequently asked questions.

Before you arrive at KUMC for Orientation Week, you will need to go through the Technology Checklist. This checklist will tell you what you need to install before starting classes and provides help for each item on the list. You will also need to have the Duo Mobile App installed in order to access many of the resources from off-campus.

All KUMC students have a license to Microsoft Office 365, access your account, and login with your KUMC credentials. You may immediately use the web app versions of Office Online at the bottom of the landing page on any Internet enabled device. If you wish to install Office 2016 on a compatible device, click the install link for your personal device (located under "Install Office on more devices"). You are licensed to install Office 2016 on up to five devices. You will need to have Duo Mobile (for Multi-Factor Authentication) installed in order to access O365 off-campus.

If you run into any problem, contact the Help Desk

Yes! See the Guides and Tutorials section of the Medical Education Technology website. There are videos and tutorials that will help you.

You should contact the Help Desk if you are having issues with:

  • Duo Mobile
  • Office 365
  • Network connectivity
  • General computer issues

Your hard disk space should add up to 256GB/1 TB, so we strongly encourage students to utilize their 1TB space in OneDrive for Business. You can also schedule a consultation with our Help Desk to discuss backup strategies. If you would like to purchase an external hard drive, you may do so at your discretion.

All Poll Everywhere account questions should be directed to TLT (Teaching and Learning Technologies).

The liaison for KU School of Medicine is Doug Adams.

The Office of Medical Education Technology does maintain a Mobile Apps for KUMC Subject Guide of recommended and featured mobile applications. 

The Neis Clinical Skills Lab has instructions on how to access Learning Space via VPN. You will learn more about the use of LearningSpace during your Clinical Skills Lab orientation.

KU School of Medicine

University of Kansas Medical Center
KU School of Medicine Office of Medical Education
Mailstop 1049
3901 Rainbow Boulevard
Kansas City KS 66160
Phone: 913-588-7200
Fax: 913-588-7235