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Ashley Hendry, RHIA
Health Information Management Services Senior Operations Manager
Class of 2011, Bachelor of Science in Health Information Management
Home town: Scottsdale, Ariz.
Ashley’s role at Banner Health requires knowledge and expertise in medical record information systems and databases. She serves as the Health Insurance Portability and Accountability Act (HIPAA) contact for the institution, helping to coordinate and lead investigations. She also acts as a subject matter expert for electronic medical records (EMR), which entails monitoring and ensuring the compliance of physicians and clinical staff with EMR and HIM required processes. Additionally, she works with risk and quality management to provide timely responses in litigation matters.
Ashley says she enjoys her job because she is given the opportunity to work with different data, processes and systems, while interacting with physicians, nursing leaders, quality, coding, revenue integrity, administration, HIM and IT professionals.
For Ashley, a 2011 graduate of the bachelors in health information management program, it was critical to receive a degree from a program accredited by the Commission on Certification for Health Informatics and Information Management (CCHIIM), as her job requires an RHIA or RHIT certification. The program’s accreditation wasn’t the only draw for Ashley. The curriculum helped her gain knowledge of IT, regulatory, HIPAA, reimbursement systems and coding, which she says are an asset to her career.
What advice would Ashley give to potential students? “Volunteer, network and get involved. In many cases, positions will require experience, which you can obtain through volunteering in an HIM department, internships or the American Health Information Management Association apprenticeship program,” Ashley said.
Networking and getting involved within a state association, like Kansas Health Information Management Association, will help you learn the profession and meet connections who will become invaluable resources as you develop your career.