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Frequently Asked Questions

What is OIO?

The Organizational Improvement Office (OIO) leads and coordinates initiatives resulting in performance and quality improvement. Its purpose is to support and to facilitate strategic and continuous improvement activities at the University of Kansas Medical Center. OIO reports to Steffani Webb, Vice Chancellor of Administration.

What services does OIO provide?

OIO uses the Baldrige Peformance Excellence framework to advance continuous improvement in the areas of leadership; strategy; customer engagement; measurement, analysis and knowledge management; workforce engagement and operational effictiveness. Key services include, but are not limited to:

  • Business analysis and project management
  • Facilitation and focus groups
  • Process mapping and management
  • Professional development and engagement
  • Strategic planning and aligned department and program planning

Is OIO connected to KUMC's Strategic Plan?

Yes. OIO is tasked with facilitating the KUMC strategic planning process. This includes the development of KUMC's strategic plan and support for the deployment of the plan. 

Does OIO work on campus-wide projects?

Yes, OIO engages with departments in Enterprise Support Services, all three schools and each KUMC campus.

What is included in Enterprise Support Services?

Enterprise Support Services include: Compliance Services, Enterprise Analytics, Facilities Management, Information Resources, Information Security, Laboratory Animal Resources, Organizational Improvement Office, and Public Safety.

What is Baldrige?

OIO uses the Baldrige Performance Excellence Criteria. The goal of the Baldrige framework is performance excellence through results-oriented continuous improvement. An objective system of measurement and analysis of results is key to the framework. OIO looks at data, metrics and outcomes in addition to processes and performance. OIO commits to making these data and outcomes transparent and available to the campus community so that we can all work on continuous improvement together. For more information on the Baldrige criteria, see

Last modified: Mar 19, 2021