Role of the Ombudsman
- Listening to concerns and complaints and discuss appropriate options
- Be an information resource
- Help to provide options and processes
- Provide informal assistance in handling options and general concerns
- Provides a safe, neutral place to discuss concerns and options
- Maintains confidentiality
- Helps clarify university policies and procedures
- Referring students to appropriate campus (or Medical School) resources
- Recommends changes in university policies/procedures
Why Use an Ombudsman
When to Use an Ombudsman
- When you don't know where to go for help
- When you are reluctant to use normal channels for assistance
- When you don't know the proper procedure to resolve a concern.
What does the ombudsman NOT do?
- Advocate for the university or the student
- Determine guilt of any party in a dispute
- Replace any official university office, department or process
- Adjudicate or participate in formal university grievances
- Have the authority to over-turn decisions made by other University officials
- Act as a student's advisor in judicial hearings or grievance processes
- Assign sanctions on individuals
- Provide legal advice
- Get involved in any formal litigation or testify in court
- Accept notice for the university
- Keep records of students and/or conversation.
Please note, the University does comply with the Clery Act in all instances and follows proper reporting practices where necessary.
Sep 11, 2015