Role of the Ombudsman

  • Listening to concerns and complaints and discuss appropriate options
  • Be an information resource
  • Help to provide options and processes
  • Provide informal assistance in handling options and general concerns
  • Provides a safe, neutral place to discuss concerns and options
  • Maintains confidentiality
  • Helps clarify university policies and procedures
  • Referring students to appropriate campus (or Medical School) resources
  • Recommends changes in university policies/procedures

Why Use an Ombudsman

  • Neutral
  • Confidential
  • Private
  • Impartial

When to Use an Ombudsman

  • When you don't know where to go for help
  • When you are reluctant to use normal channels for assistance
  • When you don't know the proper procedure to resolve a concern.

What does the ombudsman NOT do?

  • Advocate for the university or the student
  • Determine guilt of any party in a dispute
  • Replace any official university office, department or process
  • Adjudicate or participate in formal university grievances
  • Have the authority to over-turn decisions made by other University officials
  • Act as a student's advisor in judicial hearings or grievance processes
  • Assign sanctions on individuals
  • Provide legal advice
  • Get involved in any formal litigation or testify in court
  • Accept notice for the university
  • Keep records of students and/or conversation.

 

Last modified: Feb 21, 2014
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