Neis Clinical Skills Lab Staff

Julie Mack, Director

J MackJulie Mack is the Director of the Standardized Patient Program and the Neis Clinical Skills Lab at the University of Kansas, School of Medicine. Julie holds a B.S. in Music Business from Quincy University and a M.S. in Recreation and Parks Administration/Arts Administration from Western Illinois University.

After a number of years working in Arts Administration in Kansas City, she became involved in the newly formed Standardized Patient Program here at KU in 1998 as a Standardized Patient. In 2005 Julie became a full-time Senior Coordinator for the program involved in all aspects of recruiting and training standardized patients and coordinating School of Medicine and School of Nursing SP programs.

Julie took over as Director in March of 2008 and is responsible for supervising the Neis Clinical Skills Lab Staff in providing close to 9,000 student/standardized patient encounters for medical and nursing students annually.


Pam Shaw, MD, Medical Director

P ShawPam Shaw obtained her medical degree from the University of Kansas Medical Center in Kansas City, Ks. She then did her internship and residency in Pediatrics at the University of Kansas Medical Center. After completing her residency she entered private practice in a rural community in Southeast Kansas. Dr. Shaw is board certified in Pediatrics and is a fellow of the American Academy of Pediatrics. She returned to practice as an academic pediatrician at the University of Kansas in 1990.

Dr. Shaw has held several positions in the Department of Pediatrics where she is a Professor. She has been the division director of General Pediatrics since 1993. She has also been the medical director of the full term nursery at KU Med Hospital since 1993. She was the residency director of the Pediatric residency from 1995-2005 and was appointed as the vice-chair of education for the department in 2005. In 2006, she was appointed to be the Curriculum director for the Phase II years of the medical school or the clinical years. Dr. Shaw has been involved in every phase of education at the university which has led to the current position of Medical Director of the Neis clinical skill lab in Kansas City.


Suzy Austin, Senior Coordinator

S FeliceAs a Senior Coordinator, Suzy recruits, hires and trains standardized patients, as well as coordinates SP programs for 1st, 2nd, 3rd year students and residents. Suzy joined KUMC in July 2005 and comes with an extensive background in developing and executing training programs for adult learners. She holds a B.A. in Interdisciplinary Studies from the University of South Carolina. Suzy is a member of the Association of Standardized Patient Educators.




Lois Ho, Senior CoordinatorLois Ho

Lois joined the NCSL staff as a Senior Coordinator in 2011 after having been a standardized patient with the lab since 2009. She is responsible for recruiting, hiring training, and scheduling standardized patients for student encounters. She also coordinates activities related to BLS certification. Lois has a B. S. from the University of Wisconsin-Madison and a MBA in Marketing from DePaul University in Chicago.



Sam Butler, Senior Coordinator/Lead SP Trainer Sam Butler

Sam has worked with the Standardized Patient Program since its inception in 1997. Originally, he performed roles as standardized patients, then served as a program monitor and ultimately become a SP trainer. Sam used his extensive background in feedback training to help develop guidelines for the SP's post encounter discussion. As a senior coordinator, he has contributed to the program by writing training protocol and trainer checklists. Recently, Sam worked with the physician preceptors to revise the Physical Examination Teaching Assistant (PETA) training guidelines by integrating aspects of the Bates' Guide to Physical Examination and History Taking.

Last modified: Feb 05, 2018