Skip to main content

Frequently Asked Questions

Registration desk

Is there a charge for educational services?

Yes; we recommend you verify with your insurance plan prior to scheduling education appointments.

If you do not have insurance you are welcome to come to our free Diabetes Survival Skills class, held every Monday from 10 to 11 a.m. Please call us at 913-588-6022, option 4 to let us know what date you plan on attending. Classes are not held on holidays.

How do I verify that my insurance will cover my education?

We accept most insurance. We urge you to check with your personal insurance carrier to make sure you are covered. Check your insurance identification card for contact information. Listed below is information that would be helpful when calling your insurance company:
  • Our Tax ID number: 481163756
  • Medical director: David C. Robbins, M.D.
  • Our services: Diabetes Education/Medical Nutrition Therapy
  • Type of bill: Office visit
  • Questions to ask: What is my benefit for diabetes education? Am I limited on the number of visits? Will I be responsible for co-pays?

Can I walk in for services at this clinic?

Clinic visits, individual education appointments, and group classes need to be scheduled in advance. A referral from a physician is needed for insurance payment for education.

How can I get medications and supplies refilled?

Due to a high volume of calls, we ask that you have your pharmacy fax a refill request to 913-588-4060 at least 1-2 weeks prior to running out.


Why can't The Cray Diabetes Self-Management Center staff renew all my medications, instead of just my diabetic medications?

We see you for management and treatment of your diabetes and diabetes-related conditions, so we can only prescribe medications that are for treatment of diabetes and those related conditions. Medications ordered by other physicians need to be renewed by the prescribing physician.


I need to be seen sooner than my scheduled appointment. What do I do?

Due to the large numbers of patients being referred to and followed by providers at the Cray Diabetes Self-Management Center, the urgency of your appointment must be made by Cray providers in conjunction with your physician. Cray providers will not be available to assist patients on a walk-in basis. Patients are encouraged to contact the Cray with any concerns; all calls are generally returned within 24 hours.

If you have an urgent or emergent issue, please consider contacting an Urgent Care Clinic or go to an emergency room.

Can you send me copies of my lab work?

Learn more about how you can access your lab results online using MyChart.

Ideally, one of the advanced practice nurses or the doctor who ordered your lab work would discuss it with you, and then provide you with a copy. If you have questions, please call us.

If your lab work was not ordered by the Cray, we may not have access to this information. Contact the provider who ordered lab work initially.

If we have recently done lab work and you want results forwarded to your primary doctor, it is best to provide us with a note signed by you with the fax number and name of your physician.

What do I do when I am sick and my blood sugars are elevated?

Click here for a guide to help you when you are sick.


Where do I park? Is there a fee?

Click here for more information about the Medical Office Building.

Patients and visitors can access public parking in the Olathe garage, on Olathe Boulevard across from the Medical Office Building. Take the skywalk to access the Medical Office Building.

Patients can also be dropped off at the Medical Office Building's covered street-level entrance.

Patients who need a wheelchair can use our valet parking service, available at the hospital's main entrance on Cambridge Street.

There is a $3 charge for either valet or Olathe parking. You can validate your ticket at any information desk.

How do I get to The Cray Diabetes Self-Management Center?

Click here for a map to find the KU Medical Center

Click here for a map of the KU Medical Center campus

Our clinic is located on the fifth floor of the Medical Office Building, adjacent to the hospital at 3901 Rainbow Blvd., Kansas City, KS. When you enter the Medical Office Building, take an elevator to the fifth floor, then follow the signs for the Cray Diabetes Center, pointing you to the left. There is a sign for our department where you can check in.

Last modified: Dec 13, 2018
More questions?
Call us at 913-588-6022 and let us help.