Frequently Asked Questions
Is there a charge for educational services?
If you do not have insurance you are welcome to come to our free Managing Diabetes class, held every Monday from 10 to 11 a.m. Please call us at 913-588-6022, option 3 to let us know what date you plan on attending. Classes are not held on holidays.
How do I verify that my insurance will cover my education?
- Our Tax ID number: 481163756
- Medical director: David C. Robbins, M.D.
- Our services: Diabetes Education/Medical Nutrition Therapy
- Type of bill: Office visit
- Questions to ask: What is my benefit for diabetes education? Am I limited on the number of visits? Will I be responsible for co-pays?
Can I walk in for services at this clinic?
Clinic visits, individual education appointments, and group classes need to be scheduled in advance. A referral from a physician is needed for insurance payment for education.
How can I get medications and supplies refilled?
Why can't The Cray Diabetes Center staff renew all my medications, instead of just my diabetic medications?
I need to be seen sooner than my scheduled appointment. What do I do?
If you have an urgent or emergent issue, please consider contacting an Urgent Care Clinic or go to an emergency room.
Can you send me copies of my lab work?
Ideally, one of the advanced practice nurses or the doctor who ordered your lab work would discuss it with you, and then provide you with a copy. If you have questions, please call us.
If your lab work was not ordered by our clinic, we may not have access to this information. Contact the provider who ordered lab work initially.
If we have recently done lab work and you want results forwarded to your primary doctor, it is best to provide us with a note signed by you with the fax number and name of your physician.
What do I do when I am sick and my blood sugars are elevated?
Where do I park? Is there a fee?
Patients and visitors can access public parking in the Olathe garage, on Olathe Boulevard across from the Medical Office Building. Take the skywalk to access the Medical Office Building.
Patients can also be dropped off at the Medical Office Building's covered street-level entrance.
Patients who need a wheelchair can use our valet parking service, available at the hospital's main entrance on Cambridge Street.
There is a $3 charge for either valet or Olathe parking. You can validate your ticket at any information desk.
How do I get to The Cray Diabetes Center?
Click here for a map of the KU Medical Center campus
Our clinic is located on the fifth floor of the Medical Office Building, adjacent to the hospital at 3901 Rainbow Blvd., Kansas City, KS. When you enter the Medical Office Building, take an elevator to the fifth floor, then follow the signs for the Cray Diabetes Center, pointing you to the left. There is a sign for our department where you can check in.