About the ACE

What is an ACE?

The ACE are Administrative Centers for Excellence. This type of administrative model was first presented in 2011 following a Huron review of administrative services at the University of Kansas Medical Center that included the Schools of Medicine, Nursing and Health Professions.  A survey was sent out to all administrative staff to assess the type of services that staff provided, level of satisfaction, and areas of concern, etc.  It was determined that:

  1. Departments are understaffed.  Some administrators are working 50-60 hours per week.
  2. Faculty are dissatisfied with the level of support they are receiving from their department administrative staff especially in the areas of pre- and post-award.
  3. Many departments are staffed with individuals that are not supervised appropriately, are overworked, and/or are underutilized.

Furthermore, there is concern that many departments lack experienced and inadequately trained administrators to manage their departments especially in areas relating to overspent grants, retroactive funding changes, effort reporting, cost-sharing, monitoring grant expenditures, etc.  Other issues affecting the sustainability of the current administrative model include budget cuts, loss of staff, and lack of tools.


What are the ACEs' Objectives?

The purpose of the ACE is to provide an efficient and experienced team to better meet the needs of faculty, students, postdoctoral fellows, and staff by consolidating the business functions into one administrative service center, providing excellent administrative services, simplifying systems, and streamlining technology to reduce the time required to accomplish tasks.

The ACE is committed to improving the administrative support to faculty, students, and staff by:

  1. Ensuring the ACE has quality, certified, and cross-trained personnel
  2. Dedicating resources devoted to teaching, research, and service
  3. Eliminating non-essential work by implementing emerging technologies
  4. Ensuring effective internal controls provide reasonable assurance that transactions are executed in accordance with university, state, and federal policies
  5. Expanding pre- and post-award services
  6. Encourages personal and professional development of ACE staff through cross-training, continuing education, and training opportunities within the University of Kansas Medical Center.


How will the ACE affect the structure of departments?

Departments will continue to be overseen and managed by a department chair. Department programs including graduate and medical education, promotion & tenure, financial oversight, events, cores, and employee recruitment will continue as they normally would. The ACE will provide support for these programs to fulfill the needs of the departments they serve.

Last modified: Mar 17, 2014