Receiving unwanted calls can be frustrating and sometimes frightening. However, in most cases, using some simple but effective techniques can stop the calls.
HOW TO HANDLE ABUSIVE, HARASSING, OR OBSCENE CALLS
These calls are made for any number of reasons, including broken relationships, an unhappy employee or co-worker, residence hall disputes, or people who simply hang up if someone other than the person they are calling answers. Often someone you know places them. The key to handling the calls is not to react to them; reacting could encourage the caller. In addition, you should:
HOW TO HANDLE THREATENING CALLS
If you receive a call threatening harm to your life, property, or family:
HOW TO HANDLE OTHER UNWANTED CALLS
TeleCom is required to provide telephone service for any legitimate use. Therefore, they can't prevent people from making calls. The following suggestions may help you to handle unwanted calls.
DOCUMENTING UNWANTED CALLS
Properly documenting unwanted calls is an important first step in eliminating the problem. This information allows TeleCom to begin tracing procedures. The annoying phone call log sheet allows you to record specific characteristics of each unwanted call you receive. Public Safety will then provide the information to TeleCom, who can then initiate tracing procedures.
HAVING CALLS TRACED
Annoyance calls are often placed by someone you know. The majority of calls stop on their own, however, if the calls persist, the Public Safety Department can make arrangements with TeleCom to start a trace procedure.
The objective of the trace procedure is to attempt to identify the number from which the annoying calls are originating and stop the calls. Once it's determined where the calls are coming from, TeleCom will contact the Department of Public Safety and advise them of the origin of
Annoying calls often can be stopped without involving TeleCom. Most are just nuisance calls that will cease if you use the techniques listed above. However, if you try these methods and the calls continue, call Public Safety.