Whom to contact for help
As an online student, sometimes it is difficult to know whom to contact when issues or problems arise.
When a problem arises, ask yourself if this is a technical problem or a course management issue. The KUMC helpdesk (Customer Support) can help you with all technical problems, but may not be able to assist you with a course management issue. Your instructor will be contacted with these types of issues, so you may want to first contact your instructor.
KUMC has a computer helpdesk, called Customer Support. Students can call them at 913/588-7995 for assistance with computer or software problems. Also, you can submit a support ticket.
Use the following as a guide when trying to decide whom to contact for help.
| If you have a problem with.. |
Contact.. |
|
Accessing quiz in ANGEL |
Your instructor |
|
Cannot find your course, or an item in your course |
Your instructor |
|
How to submit an assignment |
Your instructor |
|
Your computer crashing |
Customer Support |
|
Cannot log into a system |
Customer Support |
|
Your computer is not playing a video |
Customer Support |
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