Focus on results

With the launch of the refined strategic map, the leaders of each goal area: Educate, Discover, Heal, Engage and Innovate, have identified a set of top-level measures of success. At present, the goal leaders are working with staff from the Organizational Improvement Office and Enterprise Analytics to develop dashboards for reporting these measures, fostering a culture of accountability and transparency. The goal behind a dashboard of performance measures is to enhance data-supported decision making. Examples of high-level measures may include:


  • Graduation rate
  • Post-graduation employment rate
  • Percentage of top Kansas graduates in KU Medical Center programs
  • Student an alumni engagement
  • Percentage of students participating in Interprofessional Education activities
  • Educator effectiveness

  •   3,313 medical, nursing and health professions students enrolled at KU Medical Center in the 2013-2014 academic year
  •   12,619 KU Medical Center alumni who live and/or practice in Kansas
  •   8,069 Kansas health professionals who participated in KU Medical Center-sponsored continuing education or conferences in FY2013


  • Ranking in NIH funding
  • Number of research faculty
  • Comprehensive Cancer Center designation and funding levels
  • Return on investment for all research initiatives
  • Percentage of research translated into the operation

  •   136 NIH awards obtained by KU Medical Center faculty in FY2013
  •   40 percent increase in the number of Cancer Center clinical trials from 2012-2013
  •   11 - ranking of the School of Health Professions in NIH funding
  •   6 School of Medicine departments in the top 25 in direct NIH funding


  • Risk-adjusted mortality
  • Patient satisfaction
  • Access
  • Cost

  •   92 percent of patients who rate their satisfaction as "good" or "very good"
  •   89 ranking in patient satisfaction of The University of Kansas Hospital among 1,000 hospitals
  •   9 percent growth in access to inpatient and outpatient care from 2012 to 2013


  • Deployment: percentage of counties benefitting from KU Medical Center outreach
  • Economic impact / return on investment
  • Coordination of KU Medical Center presence across Kansas

  •   105 Kansas counties touched by KU Medical Center outreach efforts (that's all of them!)
  •   16,866 volunteer hours completed by KU Medical Center students in FY2013
  •   4,012 Kansans who were able to consult KU Medical Center doctors via our telemedicine program
  •   100 flights of the KU Medical Center Outreach Aircraft Program
  •   20 Midwest Cancer Alliance members


  • Employee Engagement
  • Institutional dollars per student
  • Infrastructure dollars per student
  • FTE per student
  • Stakeholder satisfaction

  •   11 of 12: number of areas of employee engagement that showed beneficial trends from 2012 to 2013
  •   71 percent response rate to the 2013 employee engagement survey of Support Services and Student Services employees
  •   100: the percentage of KU Medical Center employees who will be able to participate in the 2014 employee engagement survey

As the refined strategic plan is deployed through the schools and departments at KU Medical Center, lower-level performance measures should be developed in support of the high-level measures shown above. As dashboards are planned, we have found that many measures currently exist; others will need to be developed. With a robust set of measures and the attendant transparency that comes with a dashboard of measures, we will continue to enhance our ability to demonstrate the significant value of KUMC to the state, region, nation and world.

Last modified: Feb 19, 2014