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Frequently Asked Questions

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What is OIO?

OIO is a new office that leads and coordinates initiatives resulting in performance and quality improvement. Its purpose is to facilitate continuous improvement activities at the University of Kansas Medical Center. OIO reports to Steffani Webb, Vice Chancellor of Administration.

What services does OIO provide?

  1. Serves as a catalyst for organizational improvement
  2. Provides resources for improvement projects
  3. Creates an infrastructure to support organizational improvement through training, measurement, etc.

Is OIO connected to KUMC's Strategic Plan?

Yes. OIO has been tasked with serving as a catalyst to help leaders at all levels realize the goals of the Strategic Plan. OIO also is developing a sustainable strategic planning process for KUMC. 

 

Is OIO connected to Changing for Excellence?

Yes. Changing for Excellence is a cross-campus activity and focuses on operational effectiveness. OIO is a KUMC office and is focused on aligning operational performance with the strategic plan and campus-specific objectives.

Does OIO work on campus-wide projects?

Initially, OIO focused on initiatives within Support Services and closely related areas. The scope of our office has been expanded to provide assistance to the entire campus.

What is included in Support Services?

Support Services include: Human Resources, Institutional Finance, Information Resources, Facilities, Public Safety, and Compliance. Two additional, closely related areas included in OIO's initial scope include: Lab Animal Resources (LAR) and Student Services.

How will we know if this works?

OIO uses the Baldrige Performance Excellence Criteria. The goal of the Baldrige approach is performance excellence through results-oriented continuous improvement. An objective system of measurement and analysis of results is key to the framework. OIO looks at data, metrics and outcomes in addition to processes and performance. OIO commits to making these data and outcomes transparent and available to the campus community so that we can all work on continuous improvement together. For more information on the Baldrige criteria, see www.nist.gov/baldrige/

What is the Show Me Challenge?

The Show Me Challenge is an organization assessment tool offered by the Excellence in Missouri Foundation (EiMF), the Baldrige organization that serves Missouri and Kansas. The assessment seeks to determine organizational strengths on which to keep building and opportunities for improvement to reach higher levels of performance. OIO is working with EiMF to complete this analysis by the end of 2012. The results will provide priority areas to address and specific next steps.

Are there other activities in progress that relate to OIO?

Yes. The Chad Carden Group (CCG) and ECG Management Consultants (ECG) have been engaged to work with KUMC, and OIO will be coordinating point for these projects.

CCG is working with KUMC to develop a leadership training program for Support Services personnel. CCG's scope of work also includes development of an "internal brand," which will be a basis for the values of everyday work life and criteria by which we evaluate our performance. OIO is closely collaborating with Human Resources, as workforce development and engagement are key to the vision of continuous organizational improvement.

ECG is working with KUMC at an institutional level to conduct an audit of KUMC's finances and operations. Much of the data and recommendations from this audit will directly relate to OIO's efforts to improve efficiency and effectiveness across campus, including in Support Services.

Whom do I contact in OIO?

OIO will be staffed by Tom Field, Priscilla Reckling, Cheryl Pace and Terry Rusconi, all of whom have lengthy tenures at KUMC, broad institutional knowledge and have networks of positive working relationships with KUMC faculty and staff. Tom and Priscilla are both examiners for the Malcolm Baldrige Quality Award Program. Terry has been a Baldrige examiner and is currently a judge for the Baldrige program.

Last modified: Mar 14, 2013