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Frequently Asked Questions

What is OIO?

The Organizational Improvement Office (OIO) leads and coordinates initiatives resulting in performance and quality improvement. Its purpose is to support and to facilitate strategic and continuous improvement activities at the University of Kansas Medical Center. OIO reports to Steffani Webb, Vice Chancellor of Administration.

What services does OIO provide?

OIO uses the Baldrige Peformance Excellence framework to advance continuous improvement in the areas of leadership; strategy; customer engagement; measurement, analysis and knowledge management; workforce engagement and operational effictiveness. Key services include, but are not limited to:

  1. Strategic planning facilitation
  2. Professional development programs
    • CliftonStrengths coaching
    • Jayhawk Way programming
  3. Process mapping and improvement
  4. Liberating Structures facilitation
  5. Focus group facilitation
  6. Training facilitation

Is OIO connected to KUMC's Strategic Plan?

Yes. OIO is tasked with facilitating the KUMC strategic planning process. This includes the development of KUMC's strategic plan and support for the deployment of the plan. 

Does OIO work on campus-wide projects?

Yes, OIO engages with departments in Enterprise Support Services, all three schools and each KUMC campus.

What is included in Enterprise Support Services?

Enterprise Support Services include: Compliance Services, Enterprise Analytics, Facilities Management, Human Resources, Information Resources, Information Security, Laboratory Animal Resources, Organizational Improvement Office, and Public Safety.

How does OIO approach its work?

OIO uses the Baldrige Performance Excellence Criteria. The goal of the Baldrige approach is performance excellence through results-oriented continuous improvement. An objective system of measurement and analysis of results is key to the framework. OIO looks at data, metrics and outcomes in addition to processes and performance. OIO commits to making these data and outcomes transparent and available to the campus community so that we can all work on continuous improvement together. For more information on the Baldrige criteria, see

Whom do I contact in OIO?

OIO is staffed by Tom Field and Cheryl Pace, both of whom have lengthy tenures at KUMC, broad institutional knowledge, and have networks of positive working relationships with KUMC faculty and staff.

Last modified: Jan 17, 2019