Baldrige Framework

The Baldrige Performance Excellence Program is an innovative, proven framework in which an organization can manage and improve seven key areas:

1. Leadership
2. Strategic planning
3. Customer focus
4. Measurement, analysis and knowledge management
5. Workforce focus
6. Operations focus
7. Results

The Baldrige framework is results driven, and it asks whether the activities being performed by an organization lead to desired results in an optimal manner. The framework seeks out "random acts of improvement" and creates systematic approaches and alignment.