Organizational Improvement Office

Welcome to the Organizational Improvement Office (OIO) and to the home of The Jayhawk Way, KUMC's quality improvement program.

We are dedicated to quality and performance improvement at KUMC. We are focused on helping provide leadership to shape the future of health care by assisting with the implementation of KUMC's strategic plan, by identifying strengths across campus that we can build on through the sharing of best practices and by identifying opportunities where we can improve what we do to get better every day. We are committed to helping make KUMC a great place to be.

• OIO is a catalyst. We create an energetic and supportive environment for executing the strategies of KUMC, using a continuous improvement approach. We stimulate and champion learning, improvement, focus and engagement throughout the organization.
• OIO is a resource. We serve as internal consultants to privde support for continuous improvement initiatives that are aligned with strategic priorities. We support the workforce with operational knowledge of and ability to apply continuous improvement principles, techniques and tools.
• OIO provides infrastructure. We establish and infuse the basic, underlying framework for organizational improvement at KUMC.

OIO uses a proven systems approach that includes foci on work systems, measurable and improving results, use of best practices, and cycles of learning and improvement. Our approach is The Jayhawk Way, which is modeled after the Baldrige Performance Excellence Program from the National Institute of Standards and Technology in the Department of Commerce. Its approach is composed of the following areas:

• Leadership
• Strategic Planning
• Customer Focus
• Measurement, Analysis & Knowledge Management
• Workforce Focus
• Operations Focus
• Results