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Organizational Improvement Office

ANNOUNCEMENT: To support the health and safety of the campus community, OIO staff will be temporarily working from home as part of the University's response to the COVID-19 pandemic. Please visit our "Staff" link for contact inforamtion. We will be monitoring email and voicemail.

Welcome to the Organizational Improvement Office (OIO).

Jayhawk Way

The purpose - or WHY - of the Organizational Improvement Office is to partner with the campus community to enhance organizational effectiveness.

The method - or HOW - OIO uses to lead change is a systems approach that focuses on work systems, measurable and improving results, adaptation of best practices, and cycles of learning and improvement. Our approach is modeled after the Baldrige Performance Excellence Program from the National Institute of Standards and Technology in the Department of Commerce. Its approach is based on the following criteria:

  • Leadership
  • Strategy
  • Customers
  • Measurement, Analysis & Knowledge Management
  • Workforce
  • Operations
  • Results

The services - or WHAT - we provide to the campus community include:

  • Strategic planning
  • Professional development, including:
    • CliftonStrengths coaching
    • Jayhawk Way Foundations
    • Jayhawk Way On-the-Ground
    • Leadership by Design
  • Process management
  • Facilitation, including focus groups, Liberating Structures
  • General consultation
Last modified: Mar 16, 2020
About OIO

OIO is a resource for continuous improvement at KU Medical Center. Let us know if we may be of assistance to you or your team.