EVC Standard: 95% of all work will be completed within 15 business days or the negotiated deadline.
Standard: 95% of all problems reported by noon are fixed that business day; otherwise next business day. Patient care-related problems are resolved on a priority basis, regardless of time reported. Technicians are dispatched outside normal business hours as required.
Standard: Telephone devices will be reliable with a failure rate of no more than 1% per week.

Standard: 98% of Hospital orders of 5 or fewer phone lines in 15 business days or less from receipt of order with all necessary information being provided by the Hospital requestor