Voicemail Audix Instructions

Voice mail instructions on the following are available:
The subscriber ACTIVITY MENU
How to LOGIN
CHANGING A NAME already recorded
How to record a PERSONAL GREETING
How to modify your PASSWORD
How to RECORD AND SEND A MESSAGE
How to LISTEN TO A MESSAGE
RESPONDING to incoming voice mail messages
How to create MAILING LIST
ADDRESSING with your mailing list
How to perform basic COMMANDS
OUTCALLING - on or off
How to change your OUTCALLING NUMBER
How to SCHEDULE OUTCALLING
RESPONDING TO AN OUTCALL
TRANSFERRING A CALL TO AUDIX

THE SUBSCRIBER ACTIVITY MENU:

After you call AUDIX and log in, you will be given the choice of using any of the six major activities. These six activities are shown below, arranged as they relate to the keys on your telephone. The arrangement shown is called the Activity Menu. This quick guide explains how to use some of the basic functions selected from the Activity Menu.

1. Record MessagesGet Incoming Messages
2. Personal Greeting
3. Check Outgoing Messages
4. Password and Mailing List
5. Outcalling

TO LOG IN

To log in to the AUDIX system: The first time you call AUDIX it will ask you to record your name to be included in the system announcements. After following login procedures steps 1-3, follow the voice prompts.

1. Dial the AUDIX extension number 82222 and wait for the system to answer.
2. Enter your extension number (this is the 5 digit number starting with "8"-xxxx), then press #.
3. Enter your password, then press #. If you have just had AUDIX installed, press #.
4. Press 1. At the tone, speak your name.
5. Press 1 to stop recording. It will speak back your name.
6. At this point if you wish to rerecord, repeat steps 4 and 5. If recording is satisfactory, press # to approve.
7. At this point you will be returned to the activity menu. Either hang up or continue with the activity you wish to perform.

CHANGING A NAME ALREADY RECORDED:

1. Call AUDIX and log in.
2. Press activity 5.
3. Press 5 again to record name.
4. At the tone speak your name.
5. Press 1 to stop recording. The system will repeat the name just recorded.
6. Press # to approve.

TO RECORD A PERSONAL GREETING:

You can have up to 9 personal greetings recorded but not all active on the AUDIX system. You could record greetings for working hours, after hours, weekends, holidays, vacations, etc.

1. Call AUDIX and log in.
2. Press 3 to select the Personal Greeting Activity.
3. Press 1.
4. Press greeting number. Start with 1 and number consecutively as you add new greetings.
5. Press 1. At the tone speak your greeting.
6. Press 1 to stop recording.
7. Press 2, 3 if you wish to listen to your greeting before approval.
8. If the greeting is unsatisfactory press *D to erase and follow step 5 - 7 to re-record.
9. If the greeting is satisfactory, press # to approve the recording.
10. To activate the greeting just recorded follow the voice prompts. When finished with this activity press # and it will return to the activity menu you heard when you logged in.
11. To activate a greeting previously recorded, login to AUDIX. Then press 3. Press 3 again, and then press greeting number, ie. 1, 2, 3, etc.

TO MODIFY YOUR PASSWORD:

Passwords are a form of security for your AUDIX mailbox. Passwords can be up to fifteen (15) letters. If you forget your password or the person using the extension has changed, call the help desk x87995.

1. Call AUDIX and log in.
2. Press 5 to select Passwords from the Subscriber Activity Menu.
3. Press 4 to change or modify your password.
4. Enter your new password, then press #.
5. Enter your new password again for confirmation and then press #.

TO RECORD AND SEND A MESSAGE:

To record and send a message is to use the voice mail/messaging feature which will allow you to send information to one or more AUDIX users at the same time.

1. Call AUDIX and log in.
2. Press 1 to select Record Messages from the Subscriber Activity Menu.
3. After you hear the tone, speak your message.
4. Press 1 to stop recording.
5. To listen to message press 2, 3.
6. If message is correct, press # to approve.
7. If you wish to delete and re-record the message press *D and then follow steps 2 - 4.
8. To address your message to its intended recipient, input the AUDIX subscribers mailbox/extension number followed by a #. If you are sending the same message to several persons enter each extension followed by a #.
9. When you are finished addressing press #.
10. For immediate delivery and not to keep a copy of your message press #.
11. To keep a copy of your message, press 0 for the delivery option menu and follow the prompts.

Messages can be scheduled for delivery up to one (1) year from the date that you are recording it. To schedule messages for delivery, press 0 and listen to delivery option menu and follow prompts.

TO LISTEN TO MESSAGES:

Every incoming message consists of two (2) parts: the header and the spoken message. The header tells you what kind of message is waiting the time day and date of delivery, how long the message is and for voice mail messages who it is from.

1. Call AUDIX and log in.
2. Press 2 to select Get Incoming Messages from the Subscriber Activity Menu.
3. AUDIX will read you the header first.
4. Press 0 or *L to listen to the message. (If you want to skip this message now and save it until later, press #. AUDIX will move the message from the new category to unopened category and read the next header. Then press either 0 or *L to listen to the content of the next message.
5. Press # to save the message and skip to the next header, or press *D to delete the message.
6. If you delete the message, AUDIX automatically skips to the next header.

RESPONDING TO INCOMING MESSAGES:

You can respond to incoming messages in several ways. Listen carefully to the message header, which contains the name and extension number of the caller.

To reply immediately with a voice mail message without attaching a copy of the original message (Use only when you hear a name):

1. Listen to the message.
2. Press 1, 6 to reply to the caller or sender without attaching the original message.
3. Speak your message.
4. Press # to stop recording, approve message and send immediately.
5. To forward the message with your comments (Use any time):
   1. Listen to the message.
   2. Press 1, 2 to begin recording.
   3. Speak your comment.
   4. Press * # to stop recording and approve your comment.
   5. Enter the recipient's address, then press #.
   6. Press # for AUDIX to send the message immediately.

To call back immediately without first hanging up (Use when you hear the name or extension of the caller within the hospital):

1. Listen to the message.
2. Press 1 to respond.
3. Press 0 to call the sender. AUDIX will automatically place the call.

CREATING A MAILING LIST:

1. Call AUDIX and log in.
2. Press 5 to select Passwords and Mailing Lists from the Subscriber Activity Menu.
3. Press 1 to create a mailing list.
4. Enter a list name of up to six (6) letters and then press #.
5. Press 1 if you want your list to be private or press 2 if you want to make your list public.
6. Enter the mailbox/extension number of an individual recipient on your list then press #.
7. Repeat step 6 until your mailing list is complete.
8. Press * # to approve the list.

ADDRESSING WITH YOUR MAILING LIST:

After recording your voice mail message do the following steps if you wish to use a list to address your message for delivery.

1. Press *L to signal that you are about to enter a list as the address.
2. Enter the address (extension/mailbox number) of the list owner or press # if you own the list.
3. Enter the list name and then press #.
4. Enter more address (individuals or lists), or press * # to signal that you have finished addressing.
5. Press # if you want your message to be delivered immediately. Otherwise follow steps listing under recording and sending message

BASIC COMMANDS:

Help	*H	Press *H at any time for a complete list of current options. AUDIX will tell you the current activity and give you a list of options.
Restart	*R	Press *R to return to the Subscriber Activity Menu. This command will return you to the beginning menu. You can also press *R to get to your mailbox if you were redirected to AUDIX by call answer.
Relogin	**R	Press **R to relog in to the system with a different password. This command, available only at the activity Menu, allows two or more users to log in to their respective AUDIX mailboxes consecutively during a single phone call without having to hang up and start over.
Delete	*D	Press *D to delete message and mailing lists. Deleted messages can ONLY be retrieved if you press **U, immediately after deleting the message. If you have pressed any other buttons, you cannot perform this function.
List	*L	Press *L after recording a message to tell AUDIX that you are about the enter a list as an address
Listen	*L	Press *L after hearing a header to listen to the message.
Back Up	*B	Press *B to back up to the previous header/message pair when your are listening to messages that you have accessed at least once, but have not deleted.
Wait	*W	Press *W for the system to wait. Ordinarily, if you don't enter a command within a certain length of time, the system disconnects. This command asks the system to wait longer. When you are ready to continue, just press the key for the next activity you want to perform.
Transfer Out	*T	Press *T to transfer out of AUDIX and call another extension without hanging up.
Directory	**N	Press **N at any time to look up a subscriber's extension number or name. If you enter a name (followed by #) after pressing **N, AUDIX will let you know whether that person is an AUDIX subscriber and will give you the corresponding extension number. For names containing the letter Q or Z, Q=7 and Z=9.
Exit	**X	If you are finished using AUDIX but are at a toll phone and want to make another call, press **X. AUDIX will withdraw and leave you dial tone. You can then dial any number, inside or outside your company.
Disconnect		Hang up.

While listening to messages you may find the following command helpful.

Listen	You can press either 0 or *L to listen to your messages.
Rewind by steps	Press 5 to rewind in four-second increments. Press 5 several time to rewind in larger increments.
Advance by steps	Press 6 to advance in four-second increments. Press 6 several time to advance in larger increments.
Volume Increase	Press 4
Volume Decrease	Press 7
Speed Increase	Press 9
Speed Decrease	Press 8

OUTCALLING ON OR OFF:

The Outcalling option allows you to have AUDIX call or page you when you have new messages.

1. Call AUDIX and log in.
2. Press 6 to select Outcalling from the Subscriber Activity Menu.
3. Press Y to turn Outcalling on or press N to turn Outcalling off.

CHANGING YOUR OUTCALLING NUMBER:

1. Call AUDIX and log in.
2. Press 6 to select Outcalling from the Subscriber Activity Menu.
3. Press 1 to change your outcalling number.
4. Enter the new number (up to 29 characters, including pauses), then press #.
   For example, a seven digit local number: 93214932
   
   Or a long distance number: 913013214932 **** (5 digit auth code) You must have an LD auth code to set up outcalling to a LD number.
   
   To have AUDIX page you, enter the following:
   
   9 917 XXXX(where XXXX is the last four digits of your pager number) **** 2222
   Note the * is just a system pause, but the system requires all four of the *'s.
5. Press "Y" to turn Outcalling on or press "N" to turn Outcalling off.

TO SCHEDULE OUTCALLING:

1. Call AUDIX and log in.
2. Press 6 to select Outcalling from the Subscriber Activity Menu.
3. Press 2 to schedule Outcalling.
4. Take one of the following actions, according to your needs:
5. To be called any time: Press 1 to be called any time of the day or night.
   1. To be called during prime time(set by the System Administrator):
6. Press 2 to specify prime time.
   1. To listen to the scheduling restriction (set by the System Administrator):
7. Press 4 to hear when Outcalling is available.
8.  
   1. To specify a time period for AUDIX to call you:
      1. Press 3 to tell AUDIX that you want to select a time period for Outcalling to start and end.
      2. Enter the starting hour and minutes using two digits for the hours and minutes.
9. Press A for a.m. and P for p.m. and then press #.
   1. Enter the ending hour and minutes.
   2. Press A for a.m. and P for p.m. then press #.
10. Press * # to approve the schedule.
    1. Press Y to turn Outcalling on or press N to turn Outcalling off.

RESPONDING TO AN OUTCALL:

When you answer an outcall, AUDIX will give you three choices: receive the messages, cancel Outcalling or disconnect.

1. To receive the messages:
   1. Answer the ringing phone.
   2. Log in.
   3. Follow instructions under TO LISTEN TO MESSAGES.
2. To cancel Outcalling:
   1. Answer the ringing phone.
   2. Press * # to cancel the outcall; AUDIX won't call you again until you have more new messages.
3. To disconnect:
   1. Hang up without logging in or canceling the outcall; AUDIX will reschedule the outcall for a later time.

TRANSFER TO AUDIX

Transfers a call to Audix (must have an active Audix account)

• Press on a desk set or the switchhook on a wall set
• Dial the transfer to Audix access code, *57

Contact information

All voice and data work orders should be requested via e-mail to: telecom_workorder@kumc.edu; include your name and telephone number and a representative will contact you for details.