Pager FAQ

The Switchboard is located in B450 KU Hospital. If you have an emergency pager need, please call them at ext. 8-5000 before going to the office. The Switchboard will do emergency replacements after hours. After hours are defined as anytime between the hours of 5 pm -8 am Monday through Friday, weekends, and holidays. There will be no exceptions.

All pagers are initially distributed with a default access code of 1998. For security reasons, everyone is asked to change their default access code immediately after receiving a new pager. An access code can be any four to nine digit number of your choice. However, the access code should not begin with zero. Instructions for changing the access code can be found on the yellow "Quick Reference Card" handed out with each pager. Or, you may view on-line instructions.

To be paged, your pertinent information must be entered in the KUMC Online Telephone Directory. Chances are the KUMC Online Telephone Directory Administrator for your department has not entered your information into the KUMC Online Telephone Directory database. Contact your department manager or supervisor immediately.

Start by going to the KUMC IR pager web site, and view the online Troubleshooting Tips. These tips take you through some troubleshooting processes that can help you determine the type of problem that you have. If this does not resolve the problem, call the Pager Warehouse at Ext. 8-2337. If your problem cannot be resolved, a warehouse representative will contact American Messaging for further assistance. You may have to bring your pager to the Pager Warehouse located in Dykes Library. The Pager Warehouse is open from 8am - 5pm, Monday through Friday. Also, remember that you have to be set up in the KUMC Online Telephone Directory in order for you to be paged by the switchboard. Check with your departmental KUMC Online Telephone Directory Administrator to ensure that you have been entered.

First, determine what coverage option you need. Written managerial approval is required before any changes can be made. Complete the Pager Request Form and get a signature from the departmental manager. Bring the completed and signed form to the Pager Warehouse located at Dykes Library. They have the ability to program your pager with a different coverage option. The Pager Warehouse, ext. 8-2337, is open from 8am - 5pm, Monday through Friday.

All pagers came with the Basic Voicemail Value Added Service. Basic Voice Mail was created specifically for KUMC, KU Hospital, and KUPI. Listed below are the features included in this Value Added Service.

Personal Custom Greeting allows you to record a 30-second personal greeting to your callers. Instead of hearing a beep, callers will hear your voice. The greeting confirms that the caller has reached the correct pager. Messages can be updated as often as you choose.
Voice Mail service works alone, or with your pager. When you use Voice Mail with your pager, callers can leave you a 30-second detailed message in their own voice, and your pager automatically notifies you of the call. You can eliminate unnecessary callbacks because callers can leave detailed messages, confirm appointments, or ask you to get back to them with specified information. Voice Mail gives the user a 30-second custom greeting, and holds five 30-second messages. The messages are stored in memory for four hours.
PageSaver ensures that you do not miss pages if you leave your pager at home, leave the coverage area, if your battery runs down, or you have turned your pager off. With PageSaver, you call your pager number, and retrieve your messages. PageSaver retains the last 15 numeric pages in memory. The system even tells you the time and date the page was sent.
Page Forward allows you to manually forward your pages to another pager.
Pager Absence enables you to not accept calls. The caller hears a verbal message that you are not accepting calls, but allows them to leave a numeric or voice message.

Will Pager Warehouse forward my pager for me?

No, we do not have the staff to offer this service. Luckily, it is just as easy as checking your voicemail! See the Pager Access Commands for step by step instructions.

No, there is nothing wrong with your pager. When this happens, someone is sending an alphanumeric message to your digital pager. It is impossible to display an alphanumeric message on a digital pager. There is nothing you can do but delete the message.

When receiving an alphanumeric page you are restricted to 240 characters (including spaces). Messages longer than this will be truncated.

No, there is nothing wrong with your pager. When you receive a page that displays your pager number this is to alert you that someone has left you a voice mail message. Instructions for retrieving your messages can be found on the yellow "Quick Reference Card" that is handed out with each pager or by viewing the Pager Access Commands.

On the initial Pager Request Form, your department is given the opportunity to choose or not to choose the Pager Replacement Program (PRP) "Value Added Service."If you had an alphanumeric pager with (PRP) and it was lost, stolen or damage beyond repair, there is a $50 replacement charge. If you had alphanumeric pager without (PRP) there is a $150 replacement charge.If you had a digital pager with (PRP) and it was lost, stolen or damage beyond repair, there is a $25 replacement charge. If you had a digital pager without (PRP) and lost it, there is a $75 replacement charge. All "Value Added Services" have a monthly cost associated with them. Call the Pager Warehouse at Ext. 8-2337 for pricing.

Replacement pagers and replacement parts can be acquired by visiting the Pager Warehouse located at Dykes Library, ext. 8-2337, from 8am - 5pm, Monday through Friday. If it is an emergency situation that occurs after hours call the Switchboard at ext. 8-5000. A replacement pager can be picked up in B450 KU Hospital. After hours is defined as anytime between the hours of 5pm -8am , Monday through Friday, weekends, and holidays. There will be no exceptions.

No. The switchboard will page only American Messaging pagers that begin with the "917" prefix.

Yes. You will have to sign an individual contract with American Messaging. YOU are responsible for payments covering ANY and ALL charges. KUMC, KU Hospital, and KUPI will NOT be responsible for payment of any charges incurred. For additional information, contact Tracey MacDonald at 913-888-5175, ext. 116.

The KUMC IR pager web site provides links to the American Messaging web site. The KUMC IR pager web site has online manuals in PDF format for both digital and alphanumeric pagers. If you have a digital pager, choose the 850BR User Guide. If you have an alphanumeric pager, choose the Alpha Elite User Guide.

Datacast is a news service provided by American Messaging which broadcasts news, weather, and sports information directly to an alphanumeric pager. This information is provided as "Maildrops" which deposits the pages on the second line of your pager. Datacast is not available on numeric or Hospital Funded pagers. Listed below are the Datacast features that are received in the Kansas City area.

• National News
• National Weather
• National Sports
• National Market Information
• National Business News
• Local Weather (Kansas City, Topeka, and Wichita)
• Local News & Lottery Information (Kansas and Missouri)
• Entertainment Information

If you have an alphanumeric pager and want Datacast programmed on it, you can do so by bringing your pager to the Pager Warehouse located in Dykes Library. The Pager Warehouse will program alphanumeric pagers at no charge.