Measures of Effectiveness (MOEs) are quantitative measures that give some insight into how effectively a unit is performing.
On this site, Information Resources reports Key MOEs, Other MOEs, and MOAs. Key MOEs are measures that the Executive Vice Chancellor's and Chancellor's offices routinely check. MOAs are measures of activity which, while not reflecting performance directly, show workload, trends, or other information useful in understanding the IR department.
|Telecommunications||Administrative Systems||Teaching and Learning Tech|
|Voice Moves/Changes||Imaging: Volume||ANGEL Responses|
|Phone Reliability||Imaging: Tickets||ANGEL Participation|
|Hospital Voice Standard||Imaging: Time Spent||Elluminiate Responses|
|Customer Support||Library||Elluminate Participation|
|PC Installs and Upgrades||Urgent Requests||CHALK|
|Desktop Response||Interlibrary Loan|
|Online Support Tickets|
Information Resources is trying to make its plans, operations, opportunities, and challenges as well-known to the KU community as possible, including the Information Resources strategic plan.