Pager FAQs

Q: Will Pager Warehouse forward my pager for me?

A: No, we do not have the staff to offer this service. Luckily, it is just as easy as checking your voicemail! See the Pager Access Commands for step by step instructions.

Q: I am having a problem receiving pages. What should I do?

A: You probably have a defective pager. In a majority of the cases, we replace the pager and send it test pages before returning it to you. This seems to resolve most of the issues. Please call us at 8-2337 or stop by the Hospital Basement - B314 for assistance and we can troubleshoot it with you.

Q: I accidentally left my pager at home. Is there a temporary pager I can use?

A: We do not issue temporary pagers, but rather treat cases like these as "even exchanges." We will essentially swap out your current pager with one we have in our inventory and that will serve as your new pager (your old one will be disconnected and no longer receive any pages). You only need to return your old pager to us as soon as possible so your department will not be billed for an unreturned pager.

Q: My pager is: broken/lost/water damaged/not receiving pages. Now what?

A: Replacement pagers can be acquired by visiting the Pager Warehouse located at Hospital Basement - B314, ext. 8-2337, from 8am - 4pm, Monday through Friday. It only takes about 5-10 min. to exchange/replace a pager and you will still have the same pager number. If it is an emergency situation that occurs after hours call the Switchboard at ext. 8-5000. A replacement pager can be picked up in B450 KU Hospital. "After hours" is defined as anytime between the hours of 4pm - 8am , Monday through Friday, weekends and holidays. There will be no exceptions. For lost or damaged pagers, it is at your department's discretion to replace your pager at the expense of the department. Therefore, an authorized departmental signature is required on the request form. Please be aware if pagers are damaged beyond American Messaging's repair, a $50 (for an alphanumeric unit) or $25 (for a numeric unit) charge will appear on your department's next billing statement for cost of replacement for the unit. This fee structure also applies to lost pagers.

Q: A new employee starting to work in my department needs a pager. What do I need to do?

A: The Pager Request Form must be completed and signed by a departmental manager or supervisor. Fax or bring the completed and signed form to the Pager Warehouse located at Hospital Basement - B314. It usually only takes us about 5-10 minutes to set up a new pager. We are open from 8am - 4pm, Monday through Friday.

Q: I have a question about something on my monthly billing statement. Who should I contact?

A: Hospital users should contact Sharlene Kapetanovich. University users should get in touch with DeAnna Villarreal. Pager warehouse staff have limited access to billing information and may not be able to thoroughly assist you.

Q: Where is the Pager Warehouse located?

A: The Pager Warehouse is located in Hospital Basement - B314. We are open from 8am - 4pm, Monday through Friday. Other method of contacting us is by calling 588-2337.

Q: Where is the switchboard located?

A: The switchboard is located in B450 KU Hospital. If you have an emergency pager need, please call them at ext. 8-5000 before going to the office. The Switchboard will do emergency replacements after hours. "After hours" are defined as anytime between the hours of 5pm - 8am Monday through Friday, weekends, and holidays. There will be no exceptions.

Q: What is my access code?

A: All pagers are initially distributed with a default access code of 1998. For security reasons, everyone is asked to change their default access code immediately after receiving a new pager. An access code can be any four to nine digit number of your choice. However, the access code should not begin with zero. Instructions for changing the access code can be found on the yellow "Quick Reference Card" handed out with each pager. Or, you may view on-line instructions.

Q: Is there a reason why the switchboard will not page me?

A: To be paged, your pertinent information must be entered in the KUMC Online Telephone Directory. Contact your department manager or supervisor to have them add your information to the directory.

Q: I currently have local coverage and I need to expand my coverage. What do I need to do?

A: Written managerial approval is required before any changes can be made. Complete the Pager Request Form and obtain a signature from your departmental manager. Currently, nationwide coverage costs $20.65 for a numeric pager and $17.55 for an alphanumeric (text-capable) pager. Also, you may be interested in the page copy service as a more affordable and convenient alternative (see below for more on this service). You may fax the signed form to the Pager Warehouse at 913-588-7798; we usually do not need the physical pager in order to switch pager coverage or to add page copy. The Pager Warehouse, ext. 8-2337, is open from 8am - 4pm, Monday through Friday.

Q: What features does my new pager have?

A: All pagers come with basic voicemail unless otherwise indicated. Basic voicemail was created specifically for KUMC, KU Hospital, and UKP. Listed below are the features included

  • Personal Custom Greeting allows you to record a 30-second personal greeting to your callers. Messages can be updated as often as you choose.
  • Voicemail. When you use voicemail with your pager, callers can leave a 30-second detailed message and your pager automatically notifies you of the call. Voicemail holds five 30-second messages. The messages are stored in memory for four hours. Note: to use the page forwarding feature, the forwarded pager and the receiving pager must both have voicemail.
  • PageSaver ensures that you do not miss pages if you leave your pager at home, leave the coverage area, if your battery runs down, or you have turned your pager off. With PageSaver, you call your pager number, and retrieve your messages. PageSaver retains the last 15 numeric pages in memory. The system even tells you the time and date the page was sent.
  • Page Forward allows you to manually forward your pages to another pager. Both pagers need to have voicemail activated for this feature to work properly. Note: Pagers cannot be forwarded to a cell phone unless the page copy feature is activated (See below for more information).
  • Pager Absence enables you to not accept calls. The caller hears a verbal message that you are not accepting calls, but allows them to leave a numeric or voice message.
  • Page Copy. For an additional fee, page copy allows you to receive text pages on your cell phone or sent to your e-mail address. As long as your cell phone has service in the geographical area in which you are located, you will receive all your pages on your phone. The monthly cost for this service is $2.50 per cell phone number/email address associated with the pager number.

Q: Occasionally, I receive a message on my numeric pager that is displayed with repeated letter Es. Is there something wrong with my pager?

A: No, there is nothing wrong with your pager. When this happens, someone is sending an alphanumeric message to your numeric-only pager. It is impossible to display an alphanumeric message on a numeric pager. There is nothing you can do but delete the message. If you wish to upgrade to an alphanumeric pager, fill out the Pager Request Form, have it authorized by the appropriate department person, and bring it, along with the old pager, to the Hospital Basement - B314.

Q: When I receive a text page it appears as though some of the message is cut off. Why does this happen?

A: When receiving an alphanumeric page you are restricted to 240 characters (including spaces). Messages longer than this will be truncated.

Q: Occasionally, I receive a page that displays my pager number. Is my pager defective?

A: No, there is nothing wrong with your pager. When you receive a page that displays your pager number this is to alert you that someone has left you a voicemail message. Instructions for retrieving your messages can be found on the yellow "Quick Reference Card" that is handed out with each pager or by viewing the Pager Access Commands. Remember, the default code we use for access to voicemail is 1998, so unless you have changed it, this is what it will be.

Q: I lost my pager manual. Where can I get another one?

  • If you have a numeric pager, click here.
  • If you have an alphanumeric pager, click here.

Last modified: Jan 13, 2015