Security Frequently Asked Questions

Q. My web browser settings changed to a different home page -- to some search engine I've never heard of. If I didn't change it, who did?

A. Browser "hijacking" is a common problem. If you download freeware/shareware from unfamiliar sites, chances are you have unknowingly installed a few hidden applications. Adware, spyware and other "malware" can alter your browser settings, change your home page, cause unwanted ads to appear, and even track your Internet usage. Check out the following links for more information:

Q. How can I protect myself from identity theft?
A. See links on the FTC website for information to avoid becoming a victim of identity theft and fraud.

Q. I believe someone has been using my password. What should I do?
A. If you suspect your password has been compromised:

  1. If possible, change the password immediately!
  2. determine if there has been a serious security breach (such as access to confidential documents or use of the account to send threatening/harassing email).
  3. try to identify how password was compromised (computer left logged in and unattended? Password visible or shared with anyone? Easily guessed password?)
  4. notify the Jayhawk Tech Clinic (IT Help Desk) at ext. 87995 for email, voice mail, network and remote access passwords; notify the system administrator for all other passwords.

Q. I receive dozens of SPAM messages every week. Can you do anything to stop it?
A. Spam has become a major problem across the Internet. As more and more people gain access to this resource, more and more spam is produced each day. For information on how to use the University's Barracuda anti-spam appliance to block spam see the Spam Firewall page.

Q. I just heard about a new virus. Should I notify someone?
A. Many of us receive virus warnings from friends and colleagues. Before you notify anyone, find out if the virus notice is a hoax by checking the Antivirus Research Center and Virus Information Library. If these sites confirm the virus alert is real notify We will analyze the threat and send a broadcast warning if warranted.

Q. Is KUMC email checked for viruses?
A. All email that enters or leaves the KUMC network is scanned for viruses. When a virus is discovered, the email message is cleaned and delivered. If the message cannot be cleaned it is quarantined and the sender is notified. Internal email (sent to and received by a KUMC GroupWise account) is not scanned for viruses. However, McAfee VirusScan will detect many infected email attachments when they are opened.

Q. What is VPN? How can I request VPN access?
A. VPN (Virtual Private Network) technology creates a secure, authenticated and encrypted tunnel between network resources. A VPN client is required to access secure areas of the network from off campus, and to access the Hospital network from the University. See the VPN Information page

Last modified: Nov 10, 2016