Jayhawk Tech Clinic

Jayhawk Tech Clinic

The Jayhawk Tech Clinic is available for walk-up IT support in the 3rd floor Taylor and upper floor of Dykes Library, by phone at 913-588-7995, or online. You can also sign up for a 30 minute consult.

Information Resources

University Network Upgrade Project

KU Medical Center's networking department is upgrading the university's campus network infrastructure. To minimize disruption, the upgrades will take place during the weekends. Once the upgrade is complete, all university buildings on campus will have 1 Gig connectivity to the desktop, which is approximately 10 times faster than the current network connectivity that exists in most (non-research) university buildings.

All of the network switches in each building will be replaced with new equipment. During this time, there will be no network availability in the buildings undergoing upgrades. Each building outage will last from approximately 8 a.m. to 4 p.m., on either a Saturday or Sunday. The networking team will tackle two buildings every other weekend. The first two building upgrades occurred on Saturday, April 2, with building upgrades continuing through November. The complete tentative schedule (revised 6/3/2016) noting the dates/times that each building will be affected is below:

October 23rd Olathe Pavilion, Student Center, Kirmayer
November 6th Smith East, Miller
November 20th CRC, Fairway North

We will also send out email communications noting the dates/times that each building will be affected. Again, each building outage will last from approximately 8 a.m. to 4 p.m. that Saturday or Sunday. This network project will not impact Wichita, Salina or The University of Kansas Hospital buildings.

For questions or concerns, please contact DeAnna Villarreal, associate director, telecommunications and networking, at 913-588-4803 or email dvillarr@kumc.edu.

Thank you for your patience and support as we make these important enhancements to the university's network infrastructure!

Information Resources is the centralized information technology group on campus. It includes desktop computer support, networking, telecommunications and phone support, web content management, custom application development, media production, learning management system support, information security, and support for the HR/Pay and Financial systems. It also houses the academic health sciences library, Dykes Library.

Contact the Jayhawk Tech Clinic (IT Help Desk) at 913-588-7995 or open a ticket online.

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Last modified: Aug 24, 2016

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