Facilities Management Customer Satisfaction Survey

Facilities Management is committed to providing the highest quality environment and services on campus, by continuously improving our performance.

Our goal is consistent quality improvement and your feedback is critical in this process.

Please identify the responses that you feel are most appropriate to each question below.

I truly appreciate your time investment and assure you this information is vital to improving our service to you.  Thank you for your support.

Don Rau
Director of Facilities Management

Customer Satisfaction Survey

With 5 being the best and 1 being the worst please answer the following questions. If we are not rated the best, please let us know what we can do next time to deserve the highest rating.
1)	How do you rate the quality of our services? 5 4 3 2 1
	What can we do to make it a 5 next time?
2)	Do we respond and complete your work in a timely manner? 5 4 3 2 1
	What can we do to make it a 5 next time?
3)	Are we courteous and polite? 5 4 3 2 1
	What can we do to make it a 5 next time?
4)	Is the work performed to your satisfaction? 5 4 3 2 1
	What can we do to make it a 5 next time?
Including your name is optional, but we would appreciate your location, as it may be helpful in pinpointing mechanical or structural problem areas.
Name
Location
Additional Comments: