Frequently Asked Questions

Below are some of the questions that are frequently asked of the Performance Solutions Help Desk.  They are categorized by area to assist you in getting your answers quickly.  If you would like to see any other helpful tips in this area, please give us a call at ext. 8-1121.





Q. I have a question about how to do something in PeopleSoft - is there someone I can call?
A. The PeopleSoft Support Help Desk number is ext. 8-1121. Support is available from 7:30 am to 4:30 pm M-F.

Q. How do I get access to the PeopleSoft system?
A. Access to each PeopleSoft module is given based on the need for the access and completing the necessary training. See the Training section of our website for details on upcoming classes and training simulations.

Q. What username and password should I use to login to PeopleSoft?
A. To use either the PeopleSoft HR9.1 system or the PeopleSoft Financials 8.9 system, you should login with your Novell username and password (the same information you use to login to your computer).

Q. Why do I lose my PeopleSoft window while waiting for a process to complete?
A. You may need to change settings within Internet Explorer. View instructions on how to fix this.

Q. Where can I find information about Research Institute-specific (RINST) procedures and rules for using PeopleSoft?
A. You can find information on Research Institute policies, forms, questions and procedures for using PeopleSoft on the RI website at

Q. Where can I find a list of account (object) codes to use in PeopleSoft?
A. You can find links to account codes on the Purchasing web site here.

Also, there is a Research Institute-specific list of account codes, which includes some additional account codes necessary for grant/project spending.

Q. I need to enter a contract number in PeopleSoft - where can I find it?
A. You can find a list of the state contracts on the Purchasing web site here.

Q. I would like to print a PeopleSoft screen. Is there any way to do that?
A. Many screens in PeopleSoft may be printed by using your browser's Print function. If that does not produce an acceptable copy, you may instead capture your screen and print it using another application. When you have the screen you want to print displayed on your monitor, press the Print Screen key on your keyboard to capture the screen. This key is usually located in the same row as the function keys and may be abbreviated as "PrtScn." Once you have pressed the Print Screen key, open a new document in Microsoft Word or WordPad. Press the Control key and the "V" key at the same time (Ctrl+V) to paste a copy of the captured screen into your document.

If you would like to capture only a window (e.g., an error message) on your screen and not your entire screen, you may press the Alt key and the Print Screen key at the same time (Alt+PrtScn) to capture only the active window.

Q. I'm not receiving email reminders about the workflow items I need to process. What should I do?
A. Please call the PeopleSoft Support Help Desk at ext. 8-1121 for further assistance in troubleshooting the problem.

Q. I forgot to record my requisition number. How can I find it?
A. Click on the Req/PO Cross Reference icon under the User Inquiry area. Enter your userid in the Requestor field. Click on the Search button. The requisition number you are looking for should be in the list.

Q. I need information from PeopleSoft FIN, HR or Grant that I can not find in any of the reports I have access to. Can a report be created for me?
A. It is possible to have Queries/Ad Hoc Reports created within the PeopleSoft databases. The policy regarding creating these reports can be found by clicking here.


Q. How do I sign up for a training class?
A. All of our training classes are listed on our web site under the Training area. Please read the course descriptions to determine which class(es) you need, and then use either the Course Registration page or the Register link next to the course description to sign up.

Q. I am a new employee. How will I know which class(es) I need to attend?
A. First, talk to your supervisor about what type of work you will be doing in PeopleSoft. Then, read the course descriptions to determine which class(es) you should attend. If you need additional assistance determining which PeopleSoft classes to take, please call PeopleSoft Support at ext. 8-1121.

Q. I need to cancel a class for which I've already registered? How do I do that?
A. When you registered for the class, you received a confirmation email.  To cancel your registration for the class, reply to that email or send a new email to PeopleSoft Training Registration. In the message, please let us know your reason for cancelling.

Q. Where is the PeopleSoft training classroom located?
A. The PeopleSoft training classroom is located in Room 114 of the Support Services Facility on 36th Street.

Q. Will training be held if there is inclement weather?
A. PeopleSoft training is conducted during the normal hours of operation for KUMED. However, there may be instances where the KUMED Inclement Weather policy (delayed arrival, a full day off or early departure) overlaps the scheduled times for PeopleSoft classes. When the Inclement Weather policy is implemented and it overlaps ANY portion of a scheduled PeopleSoft training class, the class will be canceled. Each cancellation will be reviewed on a case by case basis to determine if the class is to be rescheduled or the attendees will be requested to register for a future scheduled class. The KUMED Inclement Weather policy can be viewed here.

Q. Can I get a replacement/updated manual for a class I took in the past?
A. Downloadable training manuals are located on our web site in the Manuals section. The version number and revision date of each manual is printed in the lower left corner of every page. You may use this information to determine if an updated manual is available for that PeopleSoft module.

Last modified: Aug 08, 2017