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Is there a charge for classes, meter clinic and support group?
- Yes there is a charge for classes and meter clinic.
- There is no charge for support group.
Can I just walk in for classes, meter clinic or support group?
- Support group meets the last Tuesday every other month from 1-2 pm on a walk-in basis, with no charge.
- Participation in classes needs to be scheduled in advance (referral from physician needed for insurance payment)
- Meter clinic is from 11 am - 12 pm daily and walk-ins are accepted. This clinic is designed to help people having problems or concerns with their current meter or need a new meter and instruction.
How can I see a dietician?
Individual diabetic dietary education is available to patients followed by KU Internal Medicine or KU Endocrine physicians only. If you are an Internal Medicine patient, you may schedule a dietary appointment through the Internal Medicine scheduling clerk (913-588-3901). If you are followed by an Endocrine physician, you may schedule a dietary appointment through the Cray Center. Group dietary instruction occurs as part of the group education classes. Group education classes are available to any patient followed by KU physicians, with
physician referral (PDF).
I need to be seen sooner than my scheduled appointment.
What do I do?
- Due to the large numbers of patients being referred to and followed by KU Endocrine (Diabetes) physicians, a decision to change your appointment must be made by Cray providers in conjunction with your physician. Cray providers will not be available to assist patients on a walk in basis. Patients are encouraged to contact the Cray Center with any concerns, all calls are generally returned within 24 hours.
- If you have an urgent or emergent issue, please consider contacting KU Urgent Care Clinic (phone number) or go to KU Emergency Services Department.
- KU Physicians requesting overbook appointments into Endocrine clinic for patients with diabetes will be reviewed on an individual basis and discussed with the referring physician as needed.
How do I enroll as a nurse clinic patient?
You need to see one of our endocrinologists for evaluation and development of a treatment plan. Once the plan is in place, and you feel you would like to move to the ARNP/PA-C clnics, discuss your desire with the doctor. He will arrange for you to be assigned to an ARNP or PA-C if he feels that is appropriate.
I thought that Cray Center services were free.
Why is KU sending me a bill?
The Cray Center is part of the endocrine/internal medicine department and outpatient services. Outpatient billing is administered through KU Physicians Incorporated. All professional services are considered billable.
Why can't Cray Center staff renew all my medications, instead of
just my diabetic medications?
- We see you for management and treatment of your diabetes and diabetes-related conditions.
- We can only prescribe medications that are for treatment of diabetes and those related conditions.
- Medications ordered by other physicians need to be renewed by the prescribing physician.
Can I email my blood sugar results to you?
Patients should NOT email blood sugar results to Cray professional staff. All patients are encouraged to phone with blood sugar results so that any questions, concerns and treatment issues can be discussed at that time.
Can you send me copies of my labwork?
- Ideally, one of the advanced practice nurses or the doctor who ordered your labwork would discuss it with you, and then provide you with a copy.
- If your labwork was not ordered by our clinic, we will be unable to review results with you. Contact the provider who ordered labwork initially.
- Requests for medical records and labwork that was done over 6 weeks ago should be requested through the medical records department.
- If we have recently done labwork and you want results forwarded to your primary doctor, it is best to provide us with a note signed by you with the fax number and name of your physician.
What do I do when I am sick and my blood sugars are elevated?
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