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Is there a charge for educational sevices?
- Yes - we recommend you verify with your insurance plan prior to scheduling education appointments..
I thought that Cray Center services were free.
Why is KU sending me a bill?
The Cray Center is part of the endocrine/internal medicine department and outpatient services. Outpatient billing is administered throughthe Universit of Kansas Physicians
www.kuphysicians.com All professional services are considered billable.
Can I walk in for services at this clinic?
- No. Clinic visits and participation in classes needs to be scheduled in advance (referral from physician needed for insurance payment)
How can I get medications and supplies refilled?
- Due to a high volume of calls, we ask that you have your pharmacy fax a refill request to 913-588-4023 at least 1-2 weeks prior to running out
Why can't Cray Center staff renew all my medications, instead of just my diabetic medications?
- We see you for management and treatment of your diabetes and diabetes-related conditions.
- We can only prescribe medications that are for treatment of diabetes and those related conditions.
- Medications ordered by other physicians need to be renewed by the prescribing physician.
I need to be seen sooner than my scheduled appointment.
What do I do?
- Due to the large numbers of patients being referred to and followed by providers at the Cray Diabetes Center, the urgency of your appointment must be made by Cray providers in conjunction with your physician. Cray providers will not be available to assist patients on a walk in basis. Patients are encouraged to contact the Cray Center with any concerns, all calls are generally returned within 24 hours.
- If you have an urgent or emergent issue, please consider contacting an Urgent Care Clinic or go to an emergency room.
Can you send me copies of my labwork?
- Ideally, one of the advanced practice nurses or the doctor who ordered your labwork would discuss it with you, and then provide you with a copy.
- If your labwork was not ordered by our clinic, we may not have access tot his information. Contact the provider who ordered labwork initially.
- If we have recently done labwork and you want results forwarded to your primary doctor, it is best to provide us with a note signed by you with the fax number and name of your physician.
What do I do when I am sick and my blood sugars are elevated?
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The University of Kansas Medical Center