The Civility Connection: Building a Culture of Safety, Respect & Professionalism

The Civility Connection program featuring Michael S. Woods, MD, KU Alumnus, was presented March 6, 2014.  Event resources can be found below.  

Civil Communication for Clinical Education Settings:   SLIDES  |  RECORDING
9:00 a.m. - 10:30 a.m.  |  SON Auditorium | Continuing Education units available
    Register on site.  Session designed for faculty members committed to improving civil communication in clinical settings, in particular:
    *  Interprofessional Practice & Education 
    *  Women in Medicine & Science 
    *  Diversity Think Tank and Diversity, Cultural Competence & Professionalism Workgroup

The Civility Connection:  Building a Culture of Safety, Respect & Professionalism:    SLIDES  |  RECORDING
12:00 p.m. - 1:00 p.m.  |  SON Auditorium  |  Continuing Education units available
Followed by Q&A 1:00 p.m. - 1:30 p.m. 
    Register on site.  Lunch available for first 200 attendees.  Session designed for all-campus including:
    *  KUMC Faculty & Staff
    *  KU Hospital physicians, clinicians & staff

Objectives for this session include:

    1. Explain the evolution of a healthcare organization's Culture of Safety using a shared framework.
    2. Define psychological safety, its relationship to civility, and its role in promoting patient safety.
    3. Outline, in general terms, the differences in achievable outcomes (whether clinical, process, or cultural) based upon an individual clinical unit's safety climate and teamwork profiles.

Building Civil, Inclusive & Positive Organizations
2:00 p.m. - 3:00 p.m.  
    Session designed for KUMC Executive Leadership Team 



Michael Woods Biographical InformationMichael Woods, MD

Dr. Michael Woods is an experienced healthcare consultant with deep and broad experience in helping healthcare organizations understand, develop and sustain a culture of safety and high-reliability. His current focus is analyzing and helping organizations understand the complexity of, and interactions between its culture (people, processes, and organizational factors e.g. policy & procedure) technology, demographic influences, and financial streams (a sociotechnical framework), enabling the creation of a roadmap for unified organizational or unit-level improvement. He has worked multiple healthcare organizations and trained thousands of healthcare personnel in North America and the UK, including physicians, senior administrative and Board leaders, nurses and risk managers. 
He has authored four books: Civil Leadership, In A Blink, Healing Words, and The DEPO Principle, and edited Cultural Sensitivity for Healthcare Providers, a Joint Commission annual best-seller. He has authored and co-authored over twenty peer reviewed articles in surgery and physician leadership.
Dr. Woods, a Board-certified surgeon, graduated the University of Kansas School of Medicine, where he completed his surgical residency followed by liver and pancreatic surgery at Virginia Mason Clinic, Seattle. He graduated with honors from the Marshall School of Business at USC in 2008, receiving his Master's in Medical Management.
Specialties: Sociotechnical healthcare organizational assessment, analysis, and improvement roadmap creation; collaborative team building; clinical business development; relationship-based health care delivery; translating success from other industries to healthcare; innovation in healthcare delivery and risk management.

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Last modified: Sep 02, 2015