Initial
Assessment:
The on-call team member is available to discuss with the caller the
nature of the event and the appropriate intervention. Often, this
call may serve as an opportunity for immediate guidance or de-escalation.
Defusing:
Brief session offered immediately following an event (or before the
end of the shift). The process is generally the same as the debriefing
but will often involve only those individuals or teams most directly
involved in an incident. The use of a defusing session
will often reduce the need for debriefing later.
Debriefing:
The confidential and voluntary group discussion of the experience,
thoughts, feelings and responses following a critical event. An opportunity
to express ones feelings and reactions while providing education
about the effects of stress and effective coping strategies. Generally
24 to 72 hours following the event.